Returns & Refund Policy (US)
We hope you love our brand and enjoy your Code 8 products. However, if you are unhappy with your purchase, we want to know about it. We know Code 8 women are busy – and if you feel you wish to make a return, we have allowed 30 days, from date of purchase, to do so. This does not affect your statutory rights.
Before you return your item to us, please email us at [email protected] and provide us with the following information:
- Your full name and email address;
- The order number or till receipt number, as proof of purchase;
- The item description you wish to return;
- The reason you wish to return the item.
Should you have changed your mind about your purchase and no longer want the items, the request must be received by us within 30 days of purchase and the goods must not have been opened or tampered with in any way and all labelling and packaging must be in its’ original condition. Any item not in its’ original condition, is damaged or has missing parts cannot be considered for refund.
Upon receipt of the above information, we will confirm whether the items may be returned to us for refund.
Unfortunately, we are unable to accept returns of the following types of purchase:
- Gift cards;
- Goods made to your specification;
- Goods which have been clearly personalised (e.g. by being engraved);
- Sealed goods which are not suitable for return for hygiene reasons, if they become unsealed after delivery.
- Services provided
- Sale items; only regular priced items may be refunded.
If your item was marked as a gift when purchased and the order shipped directly to you, your refund will be made as a gift certificate to the original purchase value of your returned product. Once the returned item is received, the gift certificate will be (e)mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be made directly to the gift giver.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item, and that your refund has been processed. The refund will be applied via your original method of payment. Please allow 7 working days for the payment to clear through the merchant systems and to arrive on your credit card or in your bank account. In the unlikely event that the refund has not been received in this time frame, please contact us at [email protected]
Faulty or Damaged Goods
In the unlikely event that you receive a faulty or damaged product in your order and if you notify us within 3 days of receipt of delivery, we will replace the item. Under these circumstances, please email [email protected] and advise of the particular problem with the product or delivery package together with your full name and email address and the order number or till receipt number, as proof of purchase.
You are responsible for paying return shipping costs and we recommend that you use a tracked shipping service as we will not be liable for refunds of items that do not arrive at our offices in perfect condition. Shipping costs are non-refundable. Please return your item, properly packaged and suitably protected from damage whilst in transit to: NCBA Ltd, Third Floor Furniture & Arts Building, 531-533 Kings Road SW10 0TZ London, United Kingdom.
Finally, this policy is for customers who purchase directly from Codeeight.com website or one of our own retail shops. If you purchased your products from one of our stockists, please contact them to learn about their exchange or refund policies.